What is knowledge management software?
Knowledge management software (KMS) collects, organizes, stores, updates, and distributes information. KMS allows multiple departments to collaborate and makes it easy for employees to access information.A KMS assists decision support systems, document management, and training management. Such software organizes useful but bulky information, such as FAQs, articles, device support guides, and decision trees, and makes everything available to employees in an easily usable format.Not to be confused with:
business intelligence
Business intelligence (BI) refers to a technology that processes and analyzes business data and provides insights to improve business decision-making.
learning management system
A learning management system is designed specifically for instructors who need to organize assignments, projects, communication and distribute training material.
Not to be confused with:
What to look for when purchasing knowledge management software?
Cloud-based architectureCloud-based systems are robust and low maintenance at the same time. Knowledge management software with a cloud-based architecture that meets the industry compliance needs would be the best choice for businesses that do not want to spend much time on setting things up.Simple UIKnowledge management software with an intuitive UI and easy navigation should be a priority for businesses. Else, one would end up spending a lot of time training employees to use the software.Mobile accessibilityConsidering we live in a mobile-first world, it’s best to choose a software that comes with mobile accessibility and supports various OS and devices. A mobile-friendly interface also helps employees to access it anytime and from anywhere.Search CapabilitiesA KMS which has robust search capabilities and utilizes natural language programming is necessary. Such software would help streamline the organizational learning process without making it tedious for employeesCustomizabilityEvery business has different kinds of knowledge and information resources that they like to collect. A knowledge management system that offers the perks of customization and personalization is the best fit.
